Feature flags decouple the act of shipping code from the act of releasing functionality. A team can deploy a half-finished feature behind a flag, enable it for internal users, then progressively roll it out to 1%, 10%, and 100% of customers based on what telemetry shows.
Beyond release safety, flags enable experimentation (A/B variants), entitlement gating (paid-tier features), and incident response (instant rollback by flipping a flag). Mature engineering organizations treat flag hygiene, naming, ownership, and retirement, as a first-class discipline.