Category creation is the playbook of companies like Salesforce ('No Software'), HubSpot ('Inbound Marketing'), and Drift ('Conversational Marketing'). Instead of fighting for share inside an existing category, the company invents the language for a new one and positions itself as the default leader.
It is hard, slow, and expensive, categories take years to take hold. Done right, the category leader captures most of the long-term economic value. Done wrong, the company spends years educating the market and watches a competitor pick up the harvest.